Order processing

Note: For orders with multiple items, the processing time will be based on the item with the longer processing time.
Unless otherwise notified, all orders will leave our warehouse within 2 to 4 working days. After the product leaves the factory, it usually takes 10 to 20 working days to receive the goods, depending on your alternative location. After the product is shipped, you will immediately receive a tracking number from the shipping company. This will let you know where the goods are and how long it will take.
Please note that delivery time does not include processing time. The total time required to receive an order is processing time + shipping time.
If there are any problems with your order, you can submit a trouble ticket to our support center for further assistance. Our dedicated customer service team will contact you within 24 hours.
Compared with small packages delivered by FedEx or UPS, it takes longer to transport large items. We cooperate with major freight forwarders.

Shipping and handling

Duty-free, standard shipping-5.98 USD (Global)
Excluding tax, free shipping on orders over 49.99 USD (applicable to single orders worldwide)

At petkitshop, we are honored to bring great value and service to our customers. We provide delivery services from warehouses in the US and China through FedEx, USPS, DHL, 4px and other express methods.

Caveat
In fact, we ensure that 95% of orders can be delivered on time. For some remote places, it may take longer.
All packages have specific tracking information.

Shipping method and cost

Note:

During public holidays (Monday to Friday are working days), shipping time may be affected because manufacturers and express companies will restrict operations during this period. Although unfortunately this is beyond our control, we will do our best to improve this issue.

Do you provide tracking information?

Yes, you will receive an email with tracking information after your order is sent. If you still have not received the tracking information within 5 days, please contact us.
My tracking record says “No information is currently available.”
If tracking information is not available, please try again later. Please rest assured that the estimated shipping time is valid regardless of the update status of the tracking website.
https://www.17track.net/cn

Taxes & duties

For the United States
Please note that our products do not charge any taxes in the United States.
*All shipping times do not include customs clearance/customs delays. We are not responsible for any other customs/duties that may need to be paid for orders outside the United States.
Thank you for trusting our business! If you have any questions, please contact our customer service center: [email protected] for help with your order.